The agents can be reviewed on the UCC settings page. This can be achieved when the Agent sends a start or stop command to the Skype for Business client of the UCC. or signed-in formal agents A Formal Agent is able to sign in and sign out of the UCC. In contrast, by marking the checkbox 'Formal' upon creating a new agent, the agent first has to actively sign in to the UCC to be available for call distribution. There must be informal agents When you create an 'Informal Agent' in the agent list, then this agent will be part of the agent circle as soon as he signs in to his Skype for Business or Teams client.
When agents notice that there are several calls in the queue, but no one (or only a couple) receives them, there can be a problem with the UCC or with the setup of agents. A: Call Distribution is elementary for the working of the UCC.
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